Five items of the Patient Rights Charter
1- Getting the right healthcare is the patient’s right.
These services should be as respectful, honest, fair, prompt and non-discriminatory as possible. Consider specific patient’s conditions such as deaf, child, foreign language. It has to be based on daily knowledge, the patient’s interests and facilities and conditions, free from pain. In an emergency situation without the need to pay or by providing transportation to other appropriate centres.
2- The information should be appropriately and adequately provided to the patient.
Information included:
- Names and responsibilities of treatment staff members.
- The provisions of the patient rights charter.
- Weaknesses, strengths and possible side effects of treatment and explanation of alternative therapies.
- Necessary education related to the disease.
- Images of information recorded in the file.
3- the patient’s right and the patient's free decision-making must be respected.
The patient has the right to choose in the following cases:
- apply for a physician appointment and do so if possible.
- selection of a diagnostic and therapeutic service provider center and consultation with a second physician as a consultant.
- accept or reject the proposed treatment after the physician’s direction except for emergencies.
- sufficient time to make decisions and choose in the absence of risk.
4- observe the principle of confidentiality and respect for patient privacy.
Patient privacy should be respected and provide the necessary facilities for this purpose. Only the patient, the medical team and authorized legal persons have access to patient’s information.
Accompanied by a trusted person in the diagnostic stages of the patient’s right unless it is medically necessary.
5- Access to an efficient system of dealing with patient’s complaints is a right.
The patient has the right to sue the competent authorities if he or she claims to have violated his or her rights without disturbing the quality of the services received and be informed of the outcome of your complaint to the appropriate authorities and after processing it.
*In implementing the provisions of this charter if the patient for any reason lacks decision-making capacity, the exercise of all the rights of the patient mentioned in this charter shall be the responsibility of the alternate legal decision maker. Of course, if the alternative decision-maker, as opposed to the physician, impedes the treatment of the patient, the physician can appeal the decision through the relevant authorities. If the disease lacks the capacity to make decisions, but being able to make a decision on a part of a reasonable treatment process, his or her decision must be respected.
*the hospital assures guidance and guidance to hospital-based service recipients.
Target:
-Increase patient’s satisfaction with effective and sufficient response to patient’s ambiguities and questions.
-communicate sincerely and respectfully with clients and patients.
-support community health promotion programs through public education and outreach.
*to this end, a policy has been developed at the hospital level for guidance and care recipients.
*there is an information unit to guide patients.
*patients will be informed at the time of admission to guide service recipients about the services offered, how to receive admission, discharge, predictable costs, contracts terms and conditions.
*information on admission, services, contract insurance and physician information are posted on the hospital’s website.
*the patient education supervisor is responsible for public education.
*the hospital facilitates the identification of different categories of staff for service recipients.
Target:
-observe the principles of effective communication with the patient.
-preventing unauthorized persons from interfering in medical affairs by authenticating service providers.
*It is mandatory for staff to insert a photo ID on their chest and to have it visible.
*In his or her first encounter with the patients, the treatment team must introduce themselves.